Shipping & Delivery Policy

Shipping and Delivery Policy for Ottawa PC, Whodis Wireless & Partners.

1. Shipping Methods:
   • Our shipping methods vary depending on the source of the items:
     • For items fulfilled by Amazon, shipping will follow their chosen method.
     • For items sourced directly, shipping times can range from 1 to 14 days.
     • On average, customers can expect delivery within approximately 5 days.
2. Local Delivery (Ottawa):
   • Local delivery within Ottawa is available.
   • Specific details about local delivery options will be provided during the checkout process.
3. Pickup Options:
   • Customers have the option to pick up their orders from one of our two locations listed:
     • Centertown, Ottawa
     • Bayshore, Ottawa
4. International Shipping:
   • We offer shipping across Canada for international orders.
   • Customers are responsible for any additional customs duties and taxes imposed during international shipping.
5. Shipping Costs:
   • Specify any details regarding shipping costs, such as free shipping thresholds, flat-rate shipping fees, or shipping cost calculation methods.
6. Delivery Notifications:
   • Customers will receive notifications or tracking information for their orders once shipped, allowing them to track their delivery status.
7. Shipping Restrictions:
   • Specify any items that cannot be shipped or any specific shipping restrictions (e.g., hazardous materials) that apply to certain products.
8. Delivery Guarantees:
   • If applicable, outline any guarantees regarding delivery times or conditions (e.g., guaranteed delivery within a certain timeframe) provided to customers.
9. Packaging:
   • Describe how items are packaged to ensure safe delivery, including any special packaging considerations for fragile or sensitive items.
10. Return Conditions:
    • Our return conditions are outlined in our Return Policy.
    • Customers can refer to the Return Policy for details on returning items related to shipping issues, such as damaged goods or incorrect items delivered.
11. Refund Processing:
    • Refunds for returned items are typically processed within 3-6 business days.
    • If customers prefer, cash refunds are available for in-person returns.
12. Restocking Fees:
    • If applicable, specify any restocking fees that may apply to returned items. Restocking fees are charges applied to customers who return items that are either used or no longer wanted.